Store Policy: payment methods

Shipping


  • Annamirabet.com makes deliveries through Correos (Spanish postal service), Correos Express, Seur or Zeleris depending on destination and delivery options.
  • Standard home orders delivered within the Spanish mainland, Balearic Islands and Canarian Islands takes 3 days and express home orders takes 3 days.
  • International shipping:

Europe: 4-5 working days
Rest of the world: 8 to 10 working days

Shipping Fees


Spanish mainland standard order: 4€
Spanish mainland express order: 6€
Balearic and Canarian Islands standard order: 8€
Balearic and Canarian Islands express order: 8€
Europe: 9€
Rest of the world: 12€

General shipping considerations


  • Deliveries are made Monday through Friday. Courier companies do not make deliveries or collected on Saturdays and Sundays, nor national, regional or local holidays.
  • Delivery deadlines stated are for guidance only. Weather conditions or special seasons of year such us Christmas could delay our shipments.
  • Preparation for deliveries takes place during 1 or 2 working days. This does not apply to custom orders, in that cases we will inform customers about the duration of the preparation.
  • In case you need an express international delivery, please contact us through info@annamirabet.com
  • Take in account that international shipments outside the European Union, could have some duties and taxes once the shipment reaches your country. We cannot control or predict these charges, is our client responsibility to pay any additional charges for customs clearance.

Order tracking


  • After formalizing the payment you will receive an electronic mail confirming acceptance of the order. Once the payment has been confirmed and the order has been managed, you will receive a second electronic mail with a receipt and a track order if the Courier company provide it.
  • If the delivery were delayed for any reason, we will inform you of this as soon as possible.

Refunds and changes


  • You have 14 days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased (except custom orders).
  • We will not make any change or not accept the return of any products if the item has been used or has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
  • In these cases, the Client must pay the direct cost of returning the article. We only assume this cost due to a faulty product or wrong product delivery.
  • To be able to proceed to process the return of products you must get in touch with us through info@annamirabet.com

Important: we do not give refund or make changes on custom products unless the products are faulty.

Prices


  • All our prices are in euros (€) vat included.
  • In the event of we detecting any error in our prices, we will contact you immediately, offering you the chance to cancel the order made or to replace your order with the proper price.

Cookies


  • Cookies are small files stored on your computer by your browser. They are used for many things such as help us work out how many website visitors we get, to track how visitors reach our site or the path they take through it.
  • We use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyze how users use the site. Find out more about how these cookies are used on the Google Privacy site.

Privacy policy and data protection


  • By making purchases through our website, you have been informed and given your consent to your personal data being included in the file known as “Clients”, previously made known to the Spanish Data Protection Agency. This base date is managed under responsibility of annamirabet.com.
  • We will use this data base only to processing orders, delivering products, following this orders, processing payments and getting in touch with you. Annamirabet.com will not give this data to thirds persons.
  • We are also informing you that you can practice your rights of access, rectification, cancellation and opposition expressly recognized in the Organic Law 15/1999 of Personal Data Protection by electronic mail to info@annamirabet.com accompanying a photocopy of your I.D. card.
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